Read the answers to the most FAQ from our customers
To speed up the check-in procedure, we remind you to:
The keys pick up always takes place at the branch’s address you made the reservation with between 4.00 pm and 7.00 pm of the check-in date.
Before depart, check the right address and the phone number in your booking confirmation letter.At the check-in, remember to keep at hand:
The registration of documents in our system is formality required by the law. To speed up the procedures, we strongly recommend that you fill in these data directly online on our site.
Remember that a caution of € 100.00 (for groups of young people € 50.00 per person) is required upon arrival. It will be returned at the end of your stay after having checked the accommodation.
The deposit can be paid in cash or by leaving the credit card details as a guarantee. (no amount will be taken from your credit card if everything is in order).The apartment will be clean and ready for you from 4:00 pm to 7:00 pm of the check in date, since we need some time to clean and control the flats after the former tourists’ departure.
However, on request, if your apartment is already free and clean, we will be able to hand the keys over in advance.In case of belated arrival, you can pick up the keys of the apartment in the safety boxes outside the office and we will send you the code beforehand, just advice us whether you are running late via mail or phone.
In Lido Altanea you can pick up the keys from the surveillance office located at the entrance of the city.At the time of booking you will have to pay the 30% deposit (with a minimum of € 100) by paying in:
With the same methods listed above you can also pay the balance.
The traceability legislation limits cash payments up to € 4.999.99. For this reason, payments exceeding this amount must be made ONLY with traceable methods such as bank transfers, debit cards, credit cards, bank checks, postal checks, circulars.There may be additional costs to the total rent, generally, they are:
At customer’s request, other costs can be added such as the rental of sheets, beds, cots or others.
Remember that at the check-in a caution of 100,00€ is required (for groups of young people € 50.00 per person).On the departure date, the apartments shall be vacated by 10.00 am, to allow us to clean and ensure the entry of new tenants.
To avoid delays and inconvenience in the organization, the agency reserves the right to charge a fee for any delayed departures (after 10.00).The apartment shall be left clean and tidy with washed bathroom and floors. As well as free from garbage, bottles and boxes.All the furniture and the internal shelves must be cleaned, the dishes washed and the refrigerator emptied and defrosted and left with the door open. Otherwise the cleaning costs will be charged, depending on the degree of decay and dirt left.
Cleaning costs are included in the price for “Summertime Family Resort” in Bibione and “Pini Village” in Lido Altanea.
In case you detect an inadequate level of cleanliness upon arrival in the apartment, you must notify it to the agency within the same day of arrival (or by the morning of the following day for arrivals after 19.00), in order to allow us the rearrangement of the facility.Before the return of the deposit, our staff is authorized to carry out random inspections to verify the cleanliness and tightness of the units rented.
In the event of untidiness or uncleaness or damage to the property or its furniture, the deposit will be withdrawn. In case of major damage, you will be charged with the due amount on top of it.In case of early departure or after hours, please notify it us the day before. The keys must be returned to the staff in charge in the office or in the appropriate external box for late.
In the latter case, the caution, if paid in cash, will be sent you by bank transfer at a cost of € 5.00 only upon return of the original “deposit coupon”. For those who have chosen to leave the credit card details as a guarantee, the deposit will be withdrawn ONLY in case of damage or insufficient cleaning.
N.B.: In the event of anticipated departure, there is not refund of the already paid amount.If you have a voucher of Agenzia Lampo and you wish to book, you have to contact directly the branch of your wished destination by mail or phone. Our staff is at your disposal to make your reservation according to your wishes and our availability.
It is not possible to make a reservation directly online on the www.lampo.it website using a Lampo voucher.
N.B.: The voucher can be transferred to family or friends but it has to be used for one unique reservation.The apartments are equipped with:
Linen, household and personal hygiene products are not included. On request, you can rent sheets and pillowcases at our offices.
Only for “Summertime Family Resort” and “Pini Village” sheets, pillowcases, towels and courtesy kit with kitchen and bathroom detergents, sponge, tea towel and a roll of toilet paper are included in the price.
If crockery or other kitchen equipment is missing, please contact our offices immediately or latest the following day.Whenever clearly stated in the description of the flat’s services, each apartment has just one dedicated parking space of standard dimension.
We recommend you to respect the parking’s numbering using only your dedicated parking space assigned by the agency and to expose the parking coupon (if delivered) in the dashboard of your car.Animals of medium or small size (max 10 kg) are allowed in some of our structures.
Use the dedicated filter on the left of our website to search for apartments that accept pets.
At booking time please communicate the animal presence to the staff and an extra 50,00 € will be charged to the reservation.
We remind you to bring with you the vaccinations’ booklet. In order not to disturb the other guests, the animal’s behaviour must be managed by its owner. The use of the leash when not in the flat and the collection of manure are also mandatory.At check in you will receive some informative material such as for the use of the boiler, the air conditioner, the wastes recycling, useful numbers, etc . Moreover, our staff is at your disposal for any need or information during the opening hours.
Do not hesitate to contact us, to promptly resolve your problems and thus avoid complaints upon departure. For major health emergencies, call 112 immediately.In our destinations, disinfestation interventions by authorised companies are carried out, always respecting nature.
In addition, our employees carry out mowing, cleaning and pruning of the green areas, operating discreetly and as quietly as possible. We kindly ask you not to hinder their work and to have some understanding.Usually, the reservations have a minimum stay of 7 days with arrivals and departures on Saturdays. However, during low season’s periods (April, May and partly June and September) it is possible to have a 3 days minimum stay with weekly arrivals and departures.
For long period stays of more than three weeks contact us directly to get a tailored offer.First thing check your inbox and the Spam.
Otherwise, enter our website using your credentials (mail + password) from there, you can download the confirmation letter. Remember that you cannot download the letter if you have not entered your home address and tax code (just for Italians) previously.In almost every beach it is possible to book your beach place. We suggest you to contact our office of reference to obtain the precise indication for each destination.
For Bibione a beach place is always already included in the reservation.In order to promote sustainable and conscious tourism as well as the adoption of good practices in tourism, the City Administration has provided for the determination of the entry fee to the Old City of the Municipality of Venice and other smaller islands of the lagoon. (Lido di Venezia compreso Alberoni e Malamocco, Pellestrina, Murano, Burano, Torcello, Sant‘Erasmo, Mazzorbo, Mazzorbetto, Vignole, S. Andrea, La certosa, S. Servolo, S. Clemente, Poveglia, Sacca Sessola).
Those who plan to visit the Old City of Venice without staying overnight, must book their visit on the specific computer application and, except for the conditions of exclusion and exemption provided by the Regulations, make the relevant payment of the fee
Bookings are made by entering the visitor’s first name and last name in the form at http://cda.ve.it or in the dedicated app. Once you have registered, you will be able to choose whether to download the voucher with QR-code and booking code or receive an email to the email address of the person who made the booking.
For 2025, booking and payment of the entry fee will apply from 8:30 a.m. to 4 p.m. on the following days:
Children under 14 years are not required to pay and do not need to place a reservation for access. They have to prove their age with a valid identity document.
Residents in Veneto region are exempt, but booking is still mandatory.