General Terms and Conditions of Giove Spa

1 – Introduction – The apartment object of the reservation is rented only for tourist purposes, in conformity to art. 1 paragraph 2 letter C,law no. 431/98.

2 – Reservation – The reservation can be made directly at one of our branches in person, by phone, via email, or through our website. The reservation is considered definitively confirmed only upon receipt of the “Booking Confirmation,” which will be sent by Giove spa via email or handed to the client in person immediately after the deposit is received. By making the deposit payment, the client expresses the acceptance of the current general rental conditions

3 – Payment – Soon after booking, an account corresponding to 30% of the rent price (minimum Euro 100,00) will be requested. The balance, 70%, with the addition of the extra obligatory and optional charges, has to be paid before check-in. Guests can choose among different ways of payment: in person at the local office of Giove spa, via postal order (not on-line), with granted covered cheque via registered letter, or bank transfer: for bank details go to the “ commercial information” page on www.lampo.it. Guests wishing to book on line will have to pay the account necessarily by credit card. On arrival the settlement and the extra obligatory and optional charges must be paid and the requested documents (see point 6) shown. The settlement can also be paid online on www.lampo.it before arrival, by credit card. Guests will receive the keys of the flat only after having settled up.

4 – Cancellation – Customers who have to cancel their bookings due to serious and proven circumstances (such as illness or injury that do not allow one of the components of the booking to travel and that has to be proven by a medical or hospital certificate anyway) will not lose their deposits as long as they notify us in writing at least 14 days before their scheduled arrival date. They can use the deposit for a subsequent booking in our facilities during the current season or the following season. In the event of cancellations from the 14th day before the scheduled arrival, the deposit shall be withheld.

In the event of NO SHOWS (customers who have not showed up within midnight of the scheduled arrival date without any notification) and whether Giove Spa will not manage to rent again the apartment or if it will rent at a lower price, the customers shall lose their deposit and they must pay the rest of the rent for the entire booking as penalty.
Giove Spa will not refund rent and costs that have already been paid if customers decide to vacate their apartments earlier than the departure date agreed in the confirmation letter.

5 – Price – The rent price is stated in the “Booking Confirmation”. The given price also includes the revenue stamps and the booking’s charges. Details about other compulsory or optional charges according to the client’s needs, can be found in the catalogue as additional expenses. The knowledge and acceptance of these additional expenses by the client is confirmed by the booking and payment of the account. The sums the client will pay to Giove spa before entering the apartment will be held back by the Agency on non- interest-bearing return basis and will be charged on account of the lease payment only upon the delivery of the key

6 – Arrival – The arrival must be on the fixed date between 4.00 p.m. and 7.00 p.m. In case of delay the client is requested to inform in advance the local Giove spa Office. Otherwise the apartment will be kept at disposal just for one more day, after which the agency has the right to rent it again with the above-mentioned consequences for the guest (see point 4). On arrival all the occupants are requested to show the identification. To speed up the arrival formalities, clients can access their reservation via the website and complete online check-in following the provided instructions. For clients who have not completed online check-in and are waiting their turn, it is recommended to fill out the designated form with the occupants’ information and sign it. Precise and accurate information is advised, as it will be used for communications with the relevant authorities.

7 – Conditions of stay and penalty – It is absolutely forbidden to host a number of people superior to the number of beds available in the apartment. On this regard, the children are considered as adults. If requested, and only if allowed by the current regulation, Giove Sp.A. can accept one extra person under payment of a surcharge. The presence, even if only occasional, of a higher number of people than the one indicated in the contract will bring to the cancellation of the booking and the client will be obliged to pay a penalty equal to the amount of the reservation, unless there is a higher damage. Cats and dogs ( max 10kg) are allowed with an extra charge of 50,00 € will per reservation.
The use of personal stoves and heaters is not permitted. All guests must observe the regulations of each residence regarding rest hours, especially in the afternoon and at night.

8 – Apartment equipment – All our apartments are fully furnished and supplied with either gas or induction stoves, hot and cold water, electricity 220 volts. For each bed a blanket is provided. Guests must only bring their own table linen. Sheets and pillowcases are in price included. The mattress-covers and the pillow-covers can’t be used as bed linen, otherwise a compensation for damage will be charged. Normally iron are not provided. When the flat is unattended the guests are kindly requested to remove from the garden or the terrace the chairs and the table and to roll up sunshade curtains if there are. It is not allowed to keep windows and doors opened while the air conditioning (where provided) is on. The guest must inform the local office of Giove Sp.A. about any breakages and missing equipment within 24 hours from receiving the keys. If Giove Spa shouldn’t be informed, the costs will be charged to the client. If the customer finds an improper level of cleanliness in the apartment on arrival, must notify it to the agency within the same day (or within the next morning for check-ins after 7 pm), in order to allow the agency to rearrange the apartment.

N.B.: in case of trouble with the air-conditioning system (where provided), Giove spa guarantees the repair within 3 working days. The guest will receive a refund of euro 15,00 per day during the period of lack of service.

9 – Departure – The apartment must be left free on the departure day, at the latest at 10.00 a.m. in order to allow Giove Spa staff to check the apartment and cleaning condition, the departure must be during office hours. The departure at night or after office hours can also take place but only on request.
Apartments must be left clean and tidy (cleared of all rubbish, bottles and boxes, with clean shelves inside the units, and all kitchenware and tableware washed and put back inside the cupboards). The household appliances must be left clean and the floor must be swept.
Shouldn’t the flat be left in order, and cleaned additional cleaning expenses will be charged.

10 – Caution – The guest must take the utmost care of the apartment equipment (kitchenware, household appliances, mattresses etc). Any damage will be charged at list price.

When you check in upon your arrival, you’ll be asked to provide your credit card details as a security deposit. The deposit is to cover any breakages or damage caused during your stay and also to ensure that you leave the accomodation clean and tidy at the end of your stay, and you are considerate and respectful of people in neighbouring properties (including during the quiet times from 11.00 p.m. to 8.00 a.m. and from 1.00 p.m. to 3.00 p.m.). Upon departure, the conditions of the apartment are checked and in case of irregularities, the credit card will be charged. If there is no damage, no charge will be made.

11 – Privacy – According to the EU General Data Protection Regulation No. 2016/679, we inform the guest that the personal data provided with the Booking Form will be treated by Giove Sp.A. in respect of this Regulation, only and exclusively for the reservation accomplishment, the fulfilment of public security, for administration, accounting and finance aspects and for email communications to update rates and offers. The data provided may also be processed by Agenzia Lampo srl as an external data processor for the same purposes. Read the extended version on www.lampo.it . With the send of the deposit the guest accepts the treatment of his personal data for the purposes described above.

12 – Special rules – Giove Sp.A. reserves the right to check the apartments to verify their proper use. If important negligence comes out, the reservation will be cancelled at once by full right for non-fulfillment by guest, and Giove spa will be allowed to order the immediate release of the flat, if necessary in the presence of the police. Giove spa reserves the right to claim any damage and the refund of any cost related to the intervention of specialized personnel due to an improper use of the apartment and of its equipment by the guest. If necessary the employees of Giove spa or of other authorized companies have the right to enter in the flats even when the guests are out. In case of unforeseen events, Giove spa has the right to change the assigned apartment with a similar one. Should this other apartment be more expensive, the extra cost will not be charged. The request of a particular apartment (number, floor, position, view etc.) is not always guaranteed (if not confirmed in writing by Giove spa). The photos of the furniture and the floor plans showed in the brochure are indicative only of the composition of the apartments and non-binding. The information about the energy performance of each property can be consulted in our branch offices.

13 – Competent court and applicable law – For any dispute, together with the content of this contrant, will be applicable the Italian competent law, who will decide about every dispute originated from this contract. As the Court where the Giove Sp.A. has seat. Except specific exceptions foreseen by the law.

14- Acceptance –  The guest declares to be acquainted with all the above-stated rent conditions and to accept them entirely and unconditionally.

15 – City tax – from 2013 the Italian Municipalities instituted the city tax, that has to be paid upon arrival when settling the bill, before receiving the apartment keys. The cost of the tax may vary according to the referential Municipality and it is calculated per person per stay. For further information visit the website www.lampo.it